Privacy Policy

Last Updated: September 2026

Kloeckner Metals Corporation (“Kloeckner,” “we,” “us,” or “our”), is a leading distributor of metal products and related services. This Privacy Policy describes how we collect, use, process, and disclose your personal information, and to help you understand and exercise your privacy rights

Table of contents

Scope and Updates to this Privacy Policy
Collection of Your Personal Information
Use of Your Personal Information
Disclosure of Your Personal Information
Your Choices
Security of Your Personal Information
Data Retention of Your Personal Information
Supplemental Notice for California Residents
Other Provisions
Contact Us

1 Scope and Updates to this Privacy Policy

This Privacy Policy applies to personal information processed by us, including on our website (kloecknermetals.com), mobile applications, and other online or offline offerings. This Privacy Policy does not apply to websites or services operated by our affiliates. To make this Privacy Policy easier to read, our websites, mobile applications, and other offerings are collectively called the “Services.”

Changes to our Privacy Policy. We may revise this Privacy Policy from time to time in our sole discretion. If there are any material changes to this Privacy Policy, we will notify you if required by applicable law. You understand and agree that you will be deemed to have accepted the updated Privacy Policy if you continue to use our Services after the new Privacy Policy takes effect.

2 Collection of Your Personal Information

As used in this Privacy Policy, “personal information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you. Personal information does not include information that is publicly available, de-identified, or aggregated. The type of personal information we collect depends on how you interact with us, our Services, and the requirements of applicable law. We collect personal information that you provide to us, personal information we obtain automatically when you use our Services, and personal information from other sources such as third-party services and organizations, as described below. For residents of California, additional disclosures about the collection of your personal information are available in our Supplemental Notice for California Residents Section below.

2.1 Personal Information You Provide to Us Directly

We may collect the following personal information that you provide to us:

Account Creation. We may collect personal information when you create an account, such as name, address, email address, phone number, and password.
Purchases. We may collect personal information and details associated with your purchases, including payment information. Any payments made via our Services using a credit or debit card are processed by third-party payment processors. We collect and temporarily store payment card information entered through our Services to facilitate use of our third-party payment processors.
Your Communications with Us. We may collect personal information, such as email address, phone number, or mailing address when you request information about our Services, register for our newsletter or loyalty program, request customer or technical support, or otherwise communicate with us.
Surveys. We may contact you to participate in surveys. If you decide to participate, we may collect personal information from you in connection with the survey.
Interactive Features. We and others who use our Services may collect personal information that you submit or make available through our interactive features (e.g., messaging and chat features, commenting functionalities, forums, blogs, and social media pages). Any information you provide using the public sharing features of the Services will be considered “public,” unless otherwise required by applicable law, and is not subject to the privacy protections referenced herein. Please exercise caution before revealing any information that may identify you in the real world to other users.
Sweepstakes or Contests. We may collect personal information you provide for any sweepstakes or contests that we offer. In some jurisdictions, we are required to publicly disclose the personal information of sweepstakes and contest winners.
Conferences, Trade Shows, and Other Events. We may collect personal information from individuals when we attend or host conferences, trade shows, and other events.
Business Development and Strategic Partnerships. We may collect personal information from individuals and third parties to assess and pursue potential business opportunities.

2.2 Personal Information We Collect Automatically

We may collect personal information automatically when you use our Services.

Automatic Collection of Personal Information. We may collect certain personal information automatically when you use our Services, such as your Internet protocol (IP) address, user settings, MAC address, cookie identifiers, mobile carrier, mobile advertising and other unique identifiers, browser or device information, location information (including approximate location derived from IP address), and Internet service provider. We may also automatically collect personal information regarding your use of our Services, such as pages that you visit before, during and after using our Services, information about the links you click, the types of content you interact with, the frequency and duration of your activities, and other information about how you use our Services.
Cookie Policy (and Other Technologies). We, as well as our vendors that provide content, advertising, or other functionality on our Services, may use cookies, pixel tags, and other technologies (“Technologies”) to automatically collect information through your use of our Services.
- Cookies. Cookies are small text files placed in device browsers that store preferences and facilitate and enhance your experience.
- Pixel Tags/Web Beacons. A pixel tag (also known as a web beacon) is a piece of code embedded in our Services that collects information about engagement on our Services. The use of a pixel tag allows us to record, for example, that a user has visited a particular web page or clicked on a particular advertisement. We may also include web beacons in emails to understand whether messages have been opened, acted on, or forwarded.

We may use the Technologies listed below for the following purposes:

We may use the Meta Pixel to collect or receive information on our Services and use that information to target and deliver ads.
For more information about Microsoft’s use of your personal information for advertising, please visit Microsoft’s privacy statement. To learn more about how to control Microsoft’s use of your information for ads, please click here.
We may use Google Analytics to understand how visitors use our Services. For more information about how Google uses your personal information (including for its own purposes, e.g., for profiling or linking it to other data), please visit Google Analytics’ Privacy Policy, and “How Google uses information from sites or apps that use our services”. To learn more about how to opt out of Google Analytics’ use of your information, please click here.
We may incorporate Google Maps on our Services through the Google Maps API. Use of Google Maps features and content is subject to the Google Maps/Google Earth Additional Terms of Service and Google’s Privacy Policy.
We may use YouTube’s API to embed and display video content from our YouTube channel to our Services. When you interact with videos on the Services, YouTube may collect your personal information, including your Google user name and other account information, and serve content such as advertisements to you. For more information about how Google uses your personal information please visit Google’s Privacy Policy. You can revoke access to your personal information collected and processed through the YouTube API Services using Google’s security settings at security.google.com/settings/security/permissions.

Social Media Platforms. Our Services may contain social media buttons, such as Facebook, Instagram, Twitter etc. (which might include widgets such as the “share this” button or other interactive mini program). These features may collect personal information such as your IP address and which page you are visiting on our Services and may set a cookie to enable the feature to function properly. Your interactions with these platforms are governed by the privacy policy of the company providing it.

See “Your Choices” below to understand your choices regarding our use of Technologies.

2.3 Personal Information We Collect from Other Sources

Third-Party Services and Sources. We may obtain personal information about you from other sources, including through third-party services and organizations. For example, if you access our Services through a third-party application, such as an app store, a third-party login service, or a social networking site, we may collect personal information about you from that third-party application that you have made available via your privacy settings.

Referrals and Sharing Features. Our Services may offer various tools and functionalities that allow you to provide personal information about your friends through our referral service. Our referral may also allow you to forward or share certain content with a friend or colleague, such as an email inviting your friend to use our Services. Please only disclose the contact information of people with whom you have a relationship (e.g., relative, friend, neighbor, or co-worker).
Interactive Features. We may engage vendors to provide the interactive chat features on the Services. Your use of these features is voluntary, and we may retain the information that you submit through these features. We may offer an interactive chat feature on the Services to assist us with customer service. Our interactive chat feature may be powered by artificial intelligence, machine learning tools, or similar technology. When you participate in the interactive chat, with a virtual artificial intelligence agent, the contents of the chat may be captured and kept as a transcript. By using these features, you understand that our vendors may process the information obtained through the feature to provide the service on our behalf.

3 Use of Your Personal Information

We use your personal information for a variety of business purposes, including to provide our Services, for administrative purposes, and to market our products and Services, as described below.

3.1 Provide Our Services

We use your personal information to fulfill our contract with you and provide you with our Services, such as:

Managing your information and accounts;
Processing and fulfilling a request or other transaction submitted to us;
Providing access to certain areas, functionalities, and features of our Services;
Answering requests for customer or technical support;
Communicating with you about your account, activities on our Services, policy changes, and information you request about our products and Services;
Processing your financial information and other payment methods for products or Services purchased;
Administering and supporting participation in special offers, special pricing, discounts, and promotions;
Processing applications if you apply for a job we post on our Services; and
Allowing you to register for events.

3.2 Administrative Purposes

We use your personal information for various administrative purposes, such as:

Pursuing our legitimate interests such as direct marketing, research and development (including marketing research), network and information security, and fraud prevention;
Detecting security incidents, protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for that activity;
Measuring interest and engagement in our Services;
Short-term, transient use, such as contextual customization of ads;
Improving, upgrading, or enhancing our Services;
Providing, supporting, personalizing, and developing new products and services;
Ensuring internal quality control and safety;
Authenticating and verifying individual identities;
Debugging to identify and repair errors with our Services;
Auditing and reporting relating to interactions, transactions, and other compliance activities;
Enforcing our agreements and policies; and
Carrying out activities that are required to comply with our legal obligations.

We may use your information for other legitimate business purposes as permitted by law.

3.3 Marketing and Advertising our Products and Services

We may use personal information to tailor and provide you with content and advertisements about our own and third parties’ products and services. We may provide you with these materials as permitted by applicable law.

Some of the ways we market to you include email campaigns, text messages, custom audiences advertising, and “interest-based” or “personalized advertising,” including through cross-device tracking.

We may use personal information for other purposes that are clearly disclosed to you at the time you provide personal information or with your consent.

3.5 Other Purposes

We may also use your personal information for other purposes as requested by you or as permitted by applicable law. We may use personal information that we receive with artificial intelligence tools for Kloeckner Metals’ internal business purposes.

De-identified and Aggregated Information. We may use personal information to create de-identified and/or aggregated information, such as demographic information, information about the device from which you access our Services, or other analyses we create. When we de-identify personal information, we commit to maintain and using the information in a de-identified manner and will not attempt to re-identify the information, except as permitted by applicable law.

4 Disclosure of Your Personal Information

We may disclose your personal information for a variety of business purposes, including to provide our Services, to protect us or others, or in the event of a major business transaction such as a merger, sale, or asset transfer, as described below.

4.1 Disclosures to Provide our Services

We may disclose your personal information to the following recipients:

Service Providers and Vendors. We may disclose your personal information with our service providers and vendors that assist us with the provision of our Services. This includes service providers and vendors that provide us with IT support, hosting, payment processing, credit services, customer service, and related services.
Business Partners. We may disclose your personal information with business partners to provide you with a product or service you have requested. We may also disclose your personal information with business partners with whom we jointly offer products or services.
Affiliates. We may disclose your personal information within our group of companies, including affiliates for example: for our administrative purposes, IT management, or for them to provide services to you or support and supplement the Services we provide.
Advertising Partners. Through our Services, we may disclose your personal information with third-party advertising partners. These third-party advertising partners may set Technologies and other tracking tools on our Services to collect information regarding your activities and your device (e.g., your IP address, cookie identifiers, page(s) visited, location, time of day). These advertising partners may use this information (and similar information collected from other services) for purposes of delivering personalized advertisements to you when you visit digital properties within their networks. This practice is commonly referred to as “interest-based advertising,” “cross-context behavioral advertising,” or “personalized advertising.”
Government Entities. We may disclose your personal information to comply with our legal obligations to government and regulatory entities.

4.2 Disclosures to Protect Us or Others

We may also disclose personal information to: comply with law enforcement or national security requests and legal process, such as a court order or subpoena; protect your, our, or others’ rights, property, or safety; enforce our policies or contracts; collect amounts owed to us; or assist with an investigation or prosecution of suspected or actual illegal activity.

4.3 Disclosure in the Event of Merger, Sale, or Other Asset Transfers

If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, purchase or sale of assets, or transition of service to another provider, your information may be sold or transferred as part of such a transaction (including the negotiation of such transaction), as permitted by law and/or contract.

5 Your Choices

You have the following choices about your personal information:

5.1 Email Communications

If you no longer want to receive promotional emails from us, you can use the unsubscribe link found at the bottom of the email to opt out of receiving future promotional emails. Note that you will continue to receive transaction-related emails regarding products or Services you have requested. You may also receive non-promotional communications (e.g., communications regarding our Services or updates to this Privacy Policy).

5.2 Phone calls

If you receive an unwanted phone call from us, you may opt out of receiving future phone calls from us by following the instructions which may be available on the call.

5.3 “Do Not Track.”

Please note that we, or other parties, may collect personal information about your online activities over time and across different devices and online properties when you use the Services. Some web browsers may have settings that allow you to transmit Do Not Track (“DNT”) signals, which is a privacy preference that users can set in certain web browsers. Please note that we do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers.

5.4 Cookies and Personalized Advertising

You may stop or restrict the placement of Technologies on your device or remove them by adjusting your preferences as your browser or device permits. However, if you adjust your preferences, our Services may not work properly. Additionally, by disabling Technologies, you may invalidate opt outs that use Technologies to recognize devices that have opted out. Please note that cookie-based opt-outs are not effective on mobile applications. However, you may opt-out of personalized advertisements on some mobile applications by following the instructions for Android, iOS, and others.

Certain analytics and advertising vendors may participate in the Digital Advertising Alliance AdChoices Program and may display an AdChoices Icon for Interest-based Ads that links to an opt-out tool which allows you to opt out of receiving targeted ads from data partners and other advertising partners that participate in self-regulatory programs. In addition, certain advertising networks and exchanges may participate in the Network Advertising Initiative (“NAI”). NAI has developed a tool that allows consumers to opt out of certain interest-based ads delivered by NAI members’ ad networks. You can access these tools by visiting the Network Advertising Initiative, the Digital Advertising Alliance, and the Digital Advertising Alliance of Canada.

Please note you must separately opt out in each browser and on each device. Please be aware that, even if you are able to opt out of certain kinds of interest-based ads, you may continue to receive non-personalized ads.

6 Security of Your Personal Information

We take steps to ensure that your personal information is treated securely and in accordance with this Privacy Policy. Unfortunately, no system is 100% secure, and we cannot ensure or warrant the security of any information you provide to us.

7 Data Retention of Your Personal Information

We retain the personal information we collect as described in this Privacy Policy for as long as you use our Services, or as necessary to fulfill the purpose(s) for which it was collected, provide our Services, resolve disputes, establish legal defenses, conduct audits, enforce our agreements, and comply with applicable laws. Where personal information is used for more than one purpose, we will retain such personal information until the purpose with the latest period expires.

8 Supplemental Notice for California Residents

This Supplemental Notice is for California residents in accordance with the California Consumer Privacy Act (“CCPA”).

Unless otherwise noted, the disclosures in this Notice that describe how and why we collect and use your Personal Information also describe how and why we collected and used your Personal Information within the twelve (12) months preceding the Effective Date listed above.

Unless otherwise noted, the following disclosures describe the categories of personal information Kloeckner Metals collected, the purpose for which we collected the personal information, and whether we disclosed that personal information for a business purpose (e.g., to a service provider) in the preceding 12 months.

8.1 Collection of Personal Information and Purposes for Collection

We collect the following categories of personal information about California consumers:

Identifiers
Personal records information of California residents described in Cal. Civ. Code § 1798.80(e) (“Personal Records”),
Characteristics of protected classifications under California or federal law,
Commercial information,
Internet or other electronic network activity information,
Geolocation data (inferred from your IP address),
Professional or employment-related information, and
Inferences.

For examples of the specific types of personal information we may collect about California consumers, please see Collection of Your Personal Information We Collect section above. For the business and commercial purposes for the collection of personal information, please see the Use of Your Personal Information section above.

We currently do not process sensitive personal information for any purposes other than those specified in Cal. Civ. Code § 1798.121 and the related regulations.

8.2 Sources of Personal Information

We may collect or receive personal information about you from various sources, including

Directly from you;
Automatically through Technologies when you use the Services;
Created by us when providing the products and/or services you requested
Through a vendor that processes personal information on our behalf. For example, our payment processor may process your payment card information and provide us with a tokenized credit card number.

8.3 Personal Information We Have Disclosed, Sold, or Shared

Disclosure of Personal Information
We may disclose personal information to our vendors, including our service providers and contractors, to provide services on our behalf such as to help us ensure security and integrity of the personal information process, for short-term, transient use, and to perform services on our behalf (e.g., providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing analytics, and providing storage and hosting services). We disclose the following categories of personal information for the aforementioned purposes:
- Identifiers;
- Personal Records;
- Characteristics of protected classifications under California or federal law;
- Commercial information;
- Internet or other electronic network activity information;
- Geolocation data; and
- Professional or employment-related information.
“Sales” of Personal Information and “Sharing” of Personal Information for Advertising Purposes
We do not sell personal information, nor do we have actual knowledge of any sale of personal information of minors under 16 years of age, in exchange for monetary value. That said, although we do not sell personal information for monetary value, some of the way that we share personal information with third-party advertising partners for the purpose of promoting our Services may be considered a “sale” or “sharing” of personal information under the CCPA, or otherwise subject to an opt-out right under the CCPA
The categories of personal information we sell and/or share for cross-context behavioral advertising include:
- Identifiers such as IP address, marketing ID, device identifiers, and characteristics;
- Internet or other Electronic Network Activity, such as browsing and usage information; and
- Inferences about individual preferences, characteristics, and behaviors.
Each of these categories may have been shared with our analytics, marketing and advertising partners for the purpose of providing analytical, targeted advertising, and marketing services to us.

8.4 Your Privacy Rights.

In accordance with the CCPA, you may have the following privacy rights:

Right to Know Your Personal Information. You may have the right to know whether we are processing your personal information, which includes:
- The right to know the categories of personal information we process, including the categories of personal information we have collected about you, the categories of sources from which the personal information is collected, the business or commercial purpose for collecting, selling, or sharing personal information, the categories of recipients to whom we disclosed personal information, the categories of personal information that we have sold or shared about you, and for each category identified, the categories of third parties to whom we sold or shared that particular category of personal information, and the categories of personal information that we have disclosed for a business purpose, and for each category identified, the categories of service providers or contractors to whom we disclosed that particular category of personal information; and
- the specific pieces of personal information we have collected about you.
Right to Correct Your Personal Information. You may have the right to correct your personal information where it is inaccurate or incomplete. In some cases, you may be able to correct your personal information through the self-service tools that we make available to you.
Right to Delete Your Personal Information. Subject to certain exceptions prescribed under the CCPA, you may have the right to delete your personal information.
Right to Limit Use and Disclosure of Your Sensitive Personal Information. We do not use or disclose sensitive personal information for purposes beyond those described in the “Disclosure of Your Personal Information” section. As a result, we do not offer the right to limit the use and disclosure of sensitive personal information under the CCPA.
Right to Opt Out of Sales and Sharing of Your Personal Information. You may have the right to opt out of sales and sharing of your personal information. If you would like to opt out of sales and sharing through Technologies, please go to the “Your Privacy Choices” link in the footer of our website. You may also opt out of the of sales or sharing through cookies with an opt-out preference signal, such as Global Privacy Control. To process your request through an opt-out preference signal, you must use a browser supporting the preference signal. If you choose to use an opt-out preference signal, we will process your request in a frictionless manner and opt you out of sales and sharing in the context of Technologies from the browser for which you have the opt-out preference signal enabled.

If you are a resident of California, you have the right to submit certain requests relating to your personal information as described above. We will process such requests in accordance with the CCPA. To exercise any of these rights, please submit a request by emailing us at DataPrivacy2@kloeckner.com or call us at 1-866-836-6523. Please note that, in order to protect your privacy, Kloeckner will take steps to verify your identity before fulfilling your request. If you submit a request to know, request to delete, or request to correct, you will be asked to provide 2-3 pieces of personal information that we will match against our records to verify your identity. You have the right to not receive discriminatory treatment or be retaliated against for exercising these rights.

An agent authorized to act on your behalf, may make a consumer request to exercise the rights described above related to your personal information. You may also make a request on behalf of your minor child. You may still need to verify your identity directly to us before your request can be processed. An authorized agent may submit a request on your behalf by emailing us or using our toll-free number listed above.

California Shine the Light. The California “Shine the Light” law permits users who are California customers to request and obtain from us once a year, free of charge, a list of the third parties to whom we have disclosed their personal information (if any) for their direct marketing purposes in the prior calendar year, as well as the type of personal information disclosed to those parties.
Individuals with Disabilities. If you have a disability and need access to our Privacy Policy in a different format, please contact us at 866-921-6714.

9 Other Provisions

Third-Party Websites/Applications. The Services may contain links to other websites/applications and other websites/applications may reference or link to our Services. These third-party services are not controlled by us. We encourage our users to read the privacy policies of each website and application with which they interact. We do not endorse, screen, or approve, and are not responsible for, the privacy practices or content of such other websites or applications. Providing personal information to third-party websites or applications is at your own risk.

10 Contact Us

Kloeckner Metals is the controller of the personal information we process under this Privacy Policy.

If you have any questions about our privacy practices or this Privacy Policy, please contact us at: DataPrivacy2@kloeckner.com, or call us at: 1(866)-836-6523.

Privacy Policy

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